Refund policy

RIGHT OF WITHDRAWAL

1. Pursuant to the current legislation for the protection of consumers Legislative Decree 206/2005, only and exclusively the Consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract and to return any ordered Products already delivered, without any penalty and without specifying the reason. The right of withdrawal may be exercised by the Consumer, under penalty of forfeiture, within fourteen days of receipt of the products. The right of withdrawal is exercised by sending, within the terms indicated above, a written communication by registered letter with acknowledgment of receipt to Jeu des Garçons Srl The communication can be sent without fail, within the same term, also by e-mail to the 'address shop@jeudesgarcons.com .
   
   After having communicated the desire to return the goods, the Consumer will have 14 days to arrange the collection of the goods with JEU DES GARÇONS, and JEU DES GARÇONS will collect the package through its own trusted courier.
   
   The reimbursement of the sums in favor of the Consumer is free and is carried out in the shortest possible time, and in any case within about 14 days from the date on which the seller comes into possession of the Products, verifying their integrity in all their parts, the non-use and the return in original packaging. The costs of returning the products to JEU DES GARÇONS are charged to the Consumer, and in case of collection of the package by JEU DES GARÇONS they will be reversed from the refund due. In order for the right of withdrawal to be exercised, the consumer must place the INTEGRI products as received in the package sent by JEU DES GARÇONS.
   
   They are not refundable in any way pursuant to art. 59 Consumer Code unsealed/opened/partially used products.

NON-CONFORMITY OF PRODUCTS AND DEFECTIVE PRODUCTS

1. The Products offered on the Site comply with national and community legislation. The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and/or the tools used for their display.
2. In the event of a lack of conformity of the Products purchased with respect to the description published on the Site and in the event of a faulty or defective Product, the Customer has the right to immediate reimbursement of the non-conforming goods, after sending by email to shop@jeudesgarcons.com photographs highlighting the damage or non-conformity of the Product.
3. This will be followed by communication from the staff of Jeu des Garçons with an indication of the refund method which could take place, at the discretion of the Customer, also through discount vouchers on the next purchase exceeding the value of the goods to be refunded, excluding any further liability of Jeu des Garçons. , for whatever reason.
4. In any case, the provisions on the legal guarantee of conformity of goods, provided for by the Italian Consumer Code (Legislative Decree 206/2005, Part IV, Articles 102-135) are reserved.

COMMUNICATIONS AND COMPLAINTS

1. All communications or any complaints by the Customer against Jeu des Garçons in relation to the Purchase Agreements must be communicated exclusively by email to shop@jeudesgarcons.com.